Frequently Asked Questions

At Montañas del Fuego and Cueva de los Verdes, tickets can only be purchased online and always for a specific date and time.

At the other centers, you can buy tickets directly at the ticket office, but we recommend purchasing them in advance to make access easier.

[Tickets here]

Yes. Canary Islands residents can benefit from a special price, as well as residents of Lanzarote and people with disabilities. Please note that these rates cannot be combined and are only available at the ticket offices upon presentation of the required physical documentation.

Unfortunately, we no longer offer multi-entry passes for access to several Centres.

However, you can explore our current options:

● Individual tickets per centre
● Guided tours in small groups
● Scheduled events

Additionally, we recommend the nighttime experience at Jameos del Agua, which includes dinner and a concert every Friday. Discover more and purchase your tickets here.

At this link, you can easily find a summary of the different entry fees for all our Centres, as well as the opening and closing times to help you better plan your visits

Some centres do not have a box office. We recommend purchasing your ticket in advance on the website to secure your access to the centre.

It is not necessary to print it, however, you must have the QR code downloaded and ready at the entrance to speed up access.

In some areas coverage is limited, download the ticket on your mobile or take a screenshot of the QR code before arriving.

We are sorry you haven’t automatically received your tickets. We recommend checking your spam folder or ensuring that your email address is correctly entered. If you still can’t find them, please contact our Customer Service department at 901 200 300, via WhatsApp, or by sending an email to info@centrosturisticos.com. Our customer service hours are Monday to Friday, from 08:00 to 15:00.

For tickets linked to a specific date and time — such as Montañas del Fuego, Cueva de los Verdes or certain guided experiences — the ticket is only valid for the selected date and entry time chosen at the time of purchase. General tickets, where no visit date is selected, are single-use and valid for 3 months from the date of purchase.

We regret to inform you that, according to our General Conditions, which are accepted at the time of purchase, no changes or refunds are allowed.

Yes, it is mandatory for Cueva de los Verdes and Montañas del Fuego. You must select the date and time when completing your online purchase.

You can also, if you are interested in discovering our spaces in a different and more exclusive way, the “Experiencias Insólitas” (our premium guided tours in small groups) require advance online booking with a fixed date and time. – They are offered at Montañas del Fuego and Jameos del Agua.-

For the rest of the Centres and general visits, it is not necessary to book a fixed time. You have full flexibility, although purchasing your ticket in advance helps reduce waiting times and supports a more balanced management of the space.

You can easily find a summary of the opening and closing times of all our centers at this link so you can plan your visit.

Yes. The Art, Culture, and Tourism Centers are open every day of the year.

It is important to note that our Centers are artistic interventions with over 60 years of history in natural spaces, respecting the harmony and uniqueness of each, and are classified as Cultural Heritage Assets subject to the highest heritage protection. Although we have made efforts to reduce architectural barriers and adapt accessibility while preserving the natural environment and artistic work, some Centers still present challenges in overcoming architectural barriers at access points and pathways.

• Mirador del Río: Recognized as accessible by the Predif Association. However, access to the upper floor, where the shop is located, is not adapted due to structural limitations.
• Jardín de Cactus: It has been adapted to facilitate access for people with reduced mobility. However, the uneven pavement with stone paths can be challenging. The mill area and the shop are not accessible as they do not have adapted ramps.
• Montañas del Fuego: The experience can be fully enjoyed thanks to the availability of adapted buses that conduct the tour along the Route of the Volcanoes.
• Casa Museo del Campesino: Mostly adapted, although access to the Monument of Fertility is not.
• Museo Internacional de Arte Contemporáneo (MIAC) Castillo de San José: Only the entrance floor is accessible.
• Cueva de los Verdes and Jameos del Agua: Because they are volcanic tubes, these spaces present great accessibility challenges for people with reduced mobility. Nevertheless, the Jameos del Agua Auditorium has recently incorporated a stair-climbing platform to facilitate safe access for people with reduced mobility (PRM) to the Auditorium seating area and to access the stalls during events held in this auditorium.
• Islote de Fermina: Free access and reachable via a pedestrian bridge, it features a room where complete visits to Jameos del Agua and Cueva de los Verdes are shown through a single-take video.

We offer a reduced rate for individuals with disabilities. To benefit from this rate, you must present a valid physical disability card with a degree of disability of 33% or higher, along with personal identification (ID) in physical format upon entry to the Center.

Pets are not allowed. Only assistance dogs are permitted in accordance with current regulations.

Some centers have bus stops. To plan your visit, check the updated lines of Intercity Bus or use the “directions” option on Google Maps to see public transportation options from your location.

Yes, all centers have parking areas.

Unfortunately, it is not possible to make changes, cancellations, or refunds for event tickets due to high demand. For more information, we recommend checking the general purchase conditions.

Due to high demand, we recommend purchasing your tickets in advance through our website, as not all events have availability for box office purchases.

A ticket to an event at either auditorium does not include access to the rest of the center. Admission to the auditorium is separate and does not grant access to other areas of the Art, Culture, and Tourism Center at Jameos del Agua or Cueva de los Verdes.

As a general rule, the cafés and restaurants at the centers are not open during evening cultural events. However, we offer a special Jameos Noche experience, which includes dinner with a show.

Additionally, our events include a cocktail with the ticket to enjoy after the show. Check the event offerings for more details.

Yes, all our centers offer restaurant or café services, except for the Cueva de los Verdes. In each of them, you can take a break to enjoy our delicacies and relax during your visit. Discover our dining options and check out the restaurants here.

To reserve a table and view the menu of our restaurants, please visit our website. If you do not find the restaurant you are looking for, it means that reservations are not accepted at that particular location. You can visit the restaurant directly and inquire about available tables.

There are no ticket sales at the box office. Tickets must be purchased online in advance.
Please note: it is important that you plan to arrive at the centre 15 minutes before the time selected in your booking.

If the entry time you are looking for is not available, it means that the quota for that time slot is already full. We recommend checking availability for other times or available dates

[Ticket purchase]

No. To ensure a smooth experience and respect capacity limits, you must enter at the time selected on your ticket.

Punctuality is key to guaranteeing your access. Plan your arrival so you are there 15 minutes before your booking time.

Important to note:
There are no waiting areas inside the site or in the surrounding area if you arrive too early.

As these are time-slot tickets with limited capacity, if you arrive outside your scheduled time your ticket will no longer be valid. Please note that changes and refunds are not allowed.

The buses for the Ruta de los Volcanes depart from Islote del Hilario, where you’ll also find parking for your vehicle and the El Diablo restaurant. The tour bus for the Ruta de los Volcanes departs every 20 minutes and lasts approximately 40 minutes. The tour is included with your visit and offers an audio guide in both Spanish and English with explanations about the landscape.

To protect the fragile ecosystem of Parque Nacional de Timanfaya, it is not permitted to explore it freely by car or on foot. Instead, we invite you to discover the fascinating Ruta de los Volcanes aboard our bus, which departs from Islote del Hilario (Montañas del Fuego). You can also enjoy the “Experiencia Insólita,” a guided tour in Spanish or English for a more immersive experience. Visit our Experiences page for more information.

A bus tour through a landscape of volcanic formations, geothermal demonstrations showcasing effects created by underground heat, a restaurant using natural volcanic heat for cooking, and spectacular views.

No. The Casa de los Volcanes museum offers a unique experience about volcanic formation. To visit it, you will need to purchase an additional ticket to the one for Jameos del Agua by selecting the combined option when buying online.

Tickets for Cueva de los Verdes are linked to a specific entry time and cannot be modified once the purchase has been confirmed.

If the time you want is not available, it means that it is fully booked. In this case, we recommend checking availability for other dates at the following link: ticket purchase.

Mirador del Río offers more than just spectacular views. Thanks to the creativity of César Manrique, you can enjoy a work of art inside, discover unique details, and see how architecture blends with the natural beauty of the landscape.