Contact Us

At Montañas del Fuego and Cueva de los Verdes, tickets can only be purchased online and always for a specific date and time.

At the other centers, you can buy tickets directly at the ticket office, but we recommend purchasing them in advance to make access easier.

[Tickets here]

Yes. Canary Islands residents can benefit from a special price, as well as residents of Lanzarote and people with disabilities. Please note that these rates cannot be combined and are only available at the ticket offices upon presentation of the required physical documentation.

Some centres do not have a box office. We recommend purchasing your ticket in advance on the website to secure your access to the centre.

It is not necessary to print it, however, you must have the QR code downloaded and ready at the entrance to speed up access.

In some areas coverage is limited, download the ticket on your mobile or take a screenshot of the QR code before arriving.

We are sorry you haven’t automatically received your tickets. We recommend checking your spam folder or ensuring that your email address is correctly entered. If you still can’t find them, please contact our Customer Service department at 901 200 300, via WhatsApp, or by sending an email to info@centrosturisticos.com. Our customer service hours are Monday to Friday, from 08:00 to 15:00.

Yes, it is mandatory for Cueva de los Verdes and Montañas del Fuego. You must select the date and time when completing your online purchase.

You can also, if you are interested in discovering our spaces in a different and more exclusive way, the “Experiencias Insólitas” (our premium guided tours in small groups) require advance online booking with a fixed date and time. – They are offered at Montañas del Fuego and Jameos del Agua.-

For the rest of the Centres and general visits, it is not necessary to book a fixed time. You have full flexibility, although purchasing your ticket in advance helps reduce waiting times and supports a more balanced management of the space.