What you need to know
Here you’ll find a list of frequently asked questions to help you get the information you need about the Art, Culture, and Tourism Centers of Lanzarote: Casa-Museo del Campesino, Cueva de los Verdes, Mirador del Río, Jameos del Agua, Jardín de Cactus, MIAC- Castillo de San José, and Montañas del Fuego.
If you have any further questions, feel free to contact our customer service at 901 200 300 or info@centrosturtisticos.com
Ticket purchase
You can purchase your ticket at the ticket office, but we recommend getting it in advance through our website. This will help streamline access and reduce waiting times at the Centres. If you plan to visit the Cueva de los Verdes, you must book the day and time in advance.
Yes. Canary Islands residents can enjoy a special price, as well as residents of Lanzarote and people with disabilities. Please note that these discounts cannot be combined and are only applied at the ticket office with the proper documentation.
Unfortunately, we no longer offer multi-entry passes for access to several Centres.
However, you can explore our current options:
● Individual tickets per centre
● Guided tours in small groups
● Scheduled events
Additionally, we recommend the nighttime experience at Jameos del Agua, which includes dinner and a concert every Friday. Discover more and purchase your tickets here.
At this link, you can easily find a summary of the different entry fees for all our Centres, as well as the opening and closing times to help you better plan your visits
Online tickets
There is no need to print the ticket; just make sure you have the QR code downloaded and ready to facilitate validation and gain quick access.
We are sorry you haven’t automatically received your tickets. We recommend checking your spam folder or ensuring that your email address is correctly entered. If you still can’t find them, please contact our Customer Service department at 901 200 300, via WhatsApp, or by sending an email to info@centrosturisticos.com. Our customer service hours are Monday to Friday, from 08:00 to 15:00.
Ticket policy
We regret to inform you that, according to our General Conditions, which are accepted at the time of purchase, no changes or refunds are allowed.
Unless they are tickets for specific dates and times, such as the general visit to Cueva de Los Verdes or the “Insólita Experiences,” which are guided tours in small groups, general tickets are single-use and are valid for 3 months from the date of purchase.
Visits and opening hours
No. Currently, access is on a first-come, first-served basis at the center. However, to visit Cueva de los Verdes, it is necessary to make an online reservation with a date and time.
You can easily find a summary of the opening and closing times of all our centers at this link so you can plan your visit.
Yes. The Art, Culture, and Tourism Centers are open every day of the year.
At Jameos del Agua, you can use an exclusive line with your online ticket, which is usually faster. At Cueva de los Verdes, it is necessary to reserve the time you will visit, and as the groups are set, you will avoid high crowds. For the other centers, access is on a first-come, first-served basis; you can check the visitor flow for each one.
Events and Experiences
Unfortunately, it is not possible to make changes, cancellations, or refunds for event tickets due to high demand. For more information, we recommend checking the general purchase conditions.
Due to high demand, we recommend purchasing your tickets in advance through our website, as not all events have availability for box office purchases.
A ticket to an event at either auditorium does not include access to the rest of the center. Admission to the auditorium is separate and does not grant access to other areas of the Art, Culture, and Tourism Center at Jameos del Agua or Cueva de los Verdes.
As a general rule, the cafés and restaurants at the centers are not open during evening cultural events. However, we offer a special Jameos Noche experience, which includes dinner with a show.
Additionally, our events include a cocktail with the ticket to enjoy after the show. Check the event offerings for more details.
Restaurants
Yes, all our centers offer restaurant or café services, except for the Cueva de los Verdes. In each of them, you can take a break to enjoy our delicacies and relax during your visit. Discover our dining options and check out the restaurants here.
To reserve a table and view the menu of our restaurants, please visit our website. If you do not find the restaurant you are looking for, it means that reservations are not accepted at that particular location. You can visit the restaurant directly and inquire about available tables.
Accessibility
It is important to note that our Centers are artistic interventions with over 60 years of history in natural spaces, respecting the harmony and uniqueness of each, and are classified as Cultural Heritage Assets subject to the highest heritage protection. Although we have made efforts to reduce architectural barriers and adapt accessibility while preserving the natural environment and artistic work, some Centers still present challenges in overcoming architectural barriers at access points and pathways.
- Mirador del Río: Recognized as accessible by the Predif Association. However, access to the upper floor, where the shop is located, is not adapted due to structural limitations.
- Jardín de Cactus: It has been adapted to facilitate access for people with reduced mobility. However, the uneven pavement with stone paths can be challenging. The mill area and the shop are not accessible as they do not have adapted ramps.
- Montañas del Fuego: The experience can be fully enjoyed thanks to the availability of adapted buses that conduct the tour along the Route of the Volcanoes.
- Casa Museo del Campesino: Mostly adapted, although access to the Monument of Fertility is not.
- Museo Internacional de Arte Contemporáneo (MIAC): Only the entrance floor is accessible.
- Cueva de los Verdes and Jameos del Agua: As these are volcanic tubes, these spaces are not adapted for people with reduced mobility.
- Islote de Fermina: Free access and reachable via a pedestrian bridge, it features a room where complete visits to Jameos del Agua and Cueva de los Verdes are shown through a single-take video.
We offer a reduced rate for individuals with disabilities. To benefit from this rate, you must present a valid physical disability card with a degree of disability of 33% or higher, along with personal identification (ID) in physical format upon entry to the Center.
our centers, classified as Cultural Heritage Assets, pets are not allowed, except for assistance dogs under the terms outlined in Law 3/2017 of April 26, on assistance dogs for people with disabilities, which must be accredited with official documentation.
Transportation and parking
Some centers have bus stops. To plan your visit, check the updated lines of Intercity Bus or use the “directions” option on Google Maps to see public transportation options from your location.
Yes, all centers have parking areas.
Centers
Montañas del Fuego
The buses for the Ruta de los Volcanes depart from Islote del Hilario, where you’ll also find parking for your vehicle and the El Diablo restaurant. The tour bus for the Ruta de los Volcanes departs every 20 minutes and lasts approximately 40 minutes. The tour is included with your visit and offers an audio guide in both Spanish and English with explanations about the landscape.
To protect the fragile ecosystem of Parque Nacional de Timanfaya, it is not permitted to explore it freely by car or on foot. Instead, we invite you to discover the fascinating Ruta de los Volcanes aboard our bus, which departs from Islote del Hilario (Montañas del Fuego). You can also enjoy the “Experiencia Insólita,” a guided tour in Spanish or English for a more immersive experience. Visit our Experiences page for more information.
A bus tour through a landscape of volcanic formations, geothermal demonstrations showcasing effects created by underground heat, a restaurant using natural volcanic heat for cooking, and spectacular views.
Currently, due to high demand and in order to control the daily capacity, online ticket sales for general admission are disabled. However, if you are interested in a more exclusive experience, you can book a guided tour in small groups through our website.
Jameos del Agua
No. The Casa de los Volcanes museum offers a unique experience about volcanic formation. To visit it, you will need to purchase an additional ticket to the one for Jameos del Agua by selecting the combined option when buying online.
Cueva de los Verdes
Unexpected situations can arise, but our policy does not allow changes or refunds. We recommend carefully reviewing the chosen date and time before completing your purchase.
If the time you want is not available, it means that it is fully booked. In this case, we recommend checking availability for other dates at the following link: ticket purchase.
Mirador del Río
Mirador del Río offers more than just spectacular views. Thanks to the creativity of César Manrique, you can enjoy a work of art inside, discover unique details, and see how architecture blends with the natural beauty of the landscape.
